Subscription and billing

Jurnie has two self-serve plans, Core and Pro, both billed per seat. A seat is an active member of your organization. Payments go through Stripe, and only admins can manage them.

Plans and trial

• Core: your meetings. Capture on desktop, mobile and with a meeting bot, summaries and templates, sharing and teamspaces, Ask Jurnie across your meetings, and the MCP connector for your meetings.
• Pro: everything in Core, plus agents, memory shared across your team, and CRM sync.
• Price: both plans are billed per seat, monthly or annually. Current prices are on jurnie.ai.
• Free trial: new organizations get 14 days with everything in Pro. You don't need a card to start. Before the trial ends, an admin chooses Core or Pro. If a card is on file and nobody chooses, the subscription continues on Core. Wherever this help center says active subscription, a trial counts.
• Enterprise: custom pricing for larger organizations with procurement or deployment requirements. Click Talk to us under Compare plans in Settings → Billing, or email support@jurnie.ai.

Organizations that subscribed before Core and Pro were introduced keep their plan, price and features.

Switch between Core and Pro

An admin switches plans in Settings → Billing: choose a plan under Compare plans and confirm, or click Upgrade next to your current plan. During the trial, the top bar shows how many days are left, and admins can click it to compare plans.

• Core to Pro: the switch takes effect right away, and you pay the difference for the rest of the billing period. Memory builds from your meetings from then on. Meetings from before the switch aren't added.
• Pro to Core: the switch takes effect at the end of the billing period. Agents stop, and memory is hidden and stops filling in. Nothing is deleted: if you move back to Pro, your memory is there again, but meetings from your time on Core aren't added to it.

Add a payment method

1. Click your name at the bottom of the sidebar, then Settings and Billing.
2. Click Add card.
3. Enter your card and billing address on Stripe's checkout page. You can also add a tax ID there.

During the trial, adding a card doesn't charge you yet. Your subscription carries on when the trial ends, and admins get an email the day before. If the trial has already ended or the subscription was cancelled, checkout starts a paid subscription right away.

Manage billing

Settings → Billing shows your plan and price, seats, billing details, payment method and invoices. Members see the plan only.

• To change the card, billing email, address or tax ID, click Update next to the payment method, or Update billing details. Both open Stripe's billing portal.
• Download past invoices from the Invoices list.
• Jurnie can email each paid invoice, with the PDF, to your finance team. The address is shown as Invoice email; to set or change it, email support@jurnie.ai.
• To cancel, click Cancel subscription and confirm. Your team keeps access until the end of the billing period, and until then an admin can click Resume subscription.

If your organization signed up with a promotion code, it's shown on the plan card. Have a code to add? Email support@jurnie.ai.

Seats

You pay for active members only. Pending invitations and deactivated members aren't billed. When someone joins or is deactivated, the seat count updates on its own:

• On a monthly plan, the difference shows up on your next invoice.
• On an annual plan, the prorated difference is invoiced right away.

If your organization agreed a fixed number of seats with Jurnie, you pay for that number instead. See Invite and manage your team.

When the subscription isn't active

If the trial ends without a card, a payment fails, or the subscription is cancelled, Jurnie is restricted for everyone in your organization:

• An orange banner shows at the top. Admins click Continue to payment in it; members see Contact your admin.
• You can't capture or upload meetings or invite Jurnie to a meeting.
• Ask Jurnie (including the desktop panel), agents, templates, vocabulary, memory and pre-meeting briefs are hidden, and you can't refresh summaries or fix names.
• Your meetings stay, and you can still open them.

When the subscription ends, Jurnie also stops joining the upcoming meetings it was scheduled for. After you pay again, the restrictions lift on their own; each person should then check that Automatically join meetings is on. See Calendar meetings are missing.

Questions about your plan or an invoice? Email support@jurnie.ai.