Can't sign in

You can sign in with your email and password, Continue with Google or Continue with Microsoft; the iPhone and iPad app also offers Continue with Apple. Use the way you signed up: an account created with Google signs in with the Google button.

"Invalid email or password"

Reset your password:

1. On the sign-in page, click Forgot password?.
2. Enter your email and click Reset password.
3. Open the link in the email, enter a new password of at least 8 characters that isn't too common or all numbers, and click Reset Password.

A reset link works only once and expires after a while; if it no longer works, request a new one. If the email doesn't arrive, check your spam folder. Jurnie sends no reset email when:

• there's no account with that address,
• an admin has deactivated the account, or
• you were invited but haven't accepted the invitation yet.

Google or Microsoft sign-in fails

Jurnie accepts a Google, Microsoft or Apple sign-in only when the provider confirms that the email address belongs to you. With a Microsoft work or school account, that means your organization has verified the address's domain with Microsoft. Some Microsoft accounts, including personal ones such as Outlook.com, can't be used to sign up.

If yours is refused, use your email and a password instead. Already have an account but never set a password? Use Forgot password? to create one.

Your invitation doesn't work

Ask an admin to choose Resend invite for you on the Team page. Each new email replaces the previous link, so use the latest one. On the invitation page, continue with Google or Microsoft using the address you were invited at, or set a password and click Create account. Signing in with a different address creates a separate account. See Invite and manage your team.

Your account was deactivated

If an admin deactivated you, you can't sign in (with a password, you see "Invalid email or password") and get no reset email. Ask an admin to choose Activate for you on the Team page.

The desktop app

The desktop app signs you in through your browser:

1. Click Sign In with Browser.
2. Sign in on the page that opens.
3. When you see Desktop App Authorized!, go back to the app. It finishes signing in on its own.

If signing in doesn't finish, start again from the app. Wrong account? Sign out in the desktop app and in your browser, then click Sign In with Browser again.

Still stuck? Email support@jurnie.ai from the address you use for Jurnie.